If the progress indicator is moving or names are appearing in your results, your run is working exactly as it should — the pipeline is multi-stage and results surface incrementally, not all at once.
Almost certainly, no — nothing is wrong. A run works through several stages: generating thousands of domain candidates, checking live availability, scoring, and a final ranking pass before the shortlist is locked. Results appear incrementally as names are confirmed, so seeing new names trickle in while the status still reads 'in progress' is completely normal behavior. The ETA display updates as the pipeline moves forward and gives you a rough sense of how much is left — it is an estimate based on current load and brief complexity, not a fixed promise.
- Check the progress indicator on your project page. If the counter is climbing or new names are appearing in your results list, the run is working normally.
- If the status shows 'finalization in progress' after generation completes, sit tight — this final ranking lock step is expected to take additional time before the run is marked fully complete.
- If you see no progress update and no new names appearing for an unexpectedly long stretch, refresh the page. The system has automatic reconciliation that can resolve stale states on reload.
- If after refreshing the run still appears completely frozen with no movement at all, reach out to support with your project name and we will investigate.
In rare cases a run can halt with partial results rather than completing fully. If that happens, your partial results are saved and you can browse them right away. The money-back guarantee is tied to whether the run surfaces a name worth building on — not to processing time alone — so if you end up with a result you can genuinely use, that counts as a successful run regardless of how long it took.