If your paid purchase is within 14 days of the payment date, you can claim a full refund in one click from the Billing portal — no form, no criteria, no questions.
The guarantee is unconditional and self-serve. Any paid purchase is eligible for a full refund within 14 days of the payment date — there is no domain-score threshold, no requirement that the run has completed, and no qualifying criteria beyond the window being open and the purchase not already refunded. The 14-day clock starts on the day you paid, not the day your results arrive. If you also purchased the Boost add-on, the full amount paid (base charge plus Boost) is covered — not just the base.
- Log in and go to the Billing section of your account.
- Find the purchase you want to refund. Each transaction shows its guarantee status: Eligible Now, Window Expired, or Refunded.
- Click the status badge or the refund action on an eligible purchase and confirm. That is the entire process.
- Lynqly processes the refund to your original payment card — typically within 1-2 business days — and sends you a confirmation email when it is issued.
- Your domain candidates, rankings, and dossiers remain fully accessible in your account. A refund does not delete or revoke your results.
Three situations block a self-serve claim: (1) the purchase was free (zero-dollar checkout), (2) the 14-day window has already closed, or (3) a refund has already been issued or is currently in flight for that purchase. The guarantee covers one claim per purchase — once a refund is issued, it is fully consumed for that transaction. If your window has expired and something seems off, reach out to support@lynqly.com; outcomes after the window are handled on a case-by-case basis. Note also that this guarantee applies to one-time paid purchases only, not to subscription charges.