A failed payment usually means the card details are out of date or your bank blocked the charge. Either way, no money left your account.
- Check that your card hasn't expired and its details are right. Card details can't be edited, so if something changed, add the card again in Billing.
- Ask your bank whether the card is frozen or blocked for online or international payments. Only your bank can lift that.
- Once the card is sorted, try the payment again.
- Still failing? Write to us from Help or email support@lynqly.com, and we'll look into it.
Good to know
Because the payment never went through, there is nothing to refund.
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